a) As-Salam Dental Semenyih
: No 29-2, Jalan Ecohill 1/5B, Setia Ecohill, 43500 Semenyih, Selangor
: +6012-399 6796

b) As-Salam Dental Bangi ( NEW)
: No. 70 (GF), Jalan 7/7A, Seksyen 7, Bangi
: +6011-1534 9974

Can the customer use their panel benefit to avail of this promotion?
The availability of panel benefits depends on the specifics of their panel provider. They need to check with their provider for eligilibity status.

Any cancelation or reschedule appointment, the customer requires to contact the clinic and set a new appointment and set a new appointment date as soon as possible.

1. What is an e-Invoice?
E-Invoice is a digital invoicing system implemented by the Inland Revenue Board of Malaysia (LHDN) to streamline the invoicing process for businesses. It replaces traditional paper invoices
with electronic invoices that are generated in specific formats like XML or JSON. This system aims to enhance efficiency, accuracy, and compliance with tax regulations by allowing real-time validation and transmission of invoices directly to LHDN for verification before reaching customers.

2. Why is e-Invoice being implemented?
The implementation of e-Invoicing by LHDN is aimed at promoting transparency, reducing tax evasion, and improving the efficiency of tax collection. By digitizing the invoicing process, LHDN can better monitor transactions, ensuring that businesses comply with tax regulations and that all sales are accurately reported.

3. When can I request an e-Invoice?
Malaysia implemented the e-Invoice system starting from 1 August 2024. The Dental As-Salam branches listed below will adopt e-Invoicing under Phase 5, effective 1 July 2026. Customers may request an e-Invoice within 72 hours from the date of their visit or treatment. Requests submitted after this period cannot be processed. Branches implementing e-Invoicing from 1 July 2026:
1. Dental As-Salam Bangi
2. Dental As-Salam Semenyih

4. How can I request an e-Invoice?
For walk-in customers:
You may request an e-Invoice directly at the registration or payment counter during your visit. Our staff will process and submit the e-Invoice request immediately. Additional information may be required to complete the e-Invoice submission, and our staff will assist you accordingly.

5. How will I receive the validated e-Invoice?
Your e-Invoice will be available immediately upon successful validation by LHDN. You may view the validated e-Invoice by scanning the QR code printed on your official receipt.

6. Can I cancel my requested e-Invoice?
Once an e-Invoice request has been submitted, it will be processed accordingly and cannot be cancelled directly. If necessary, the validated e-Invoice may be rejected within 72 hours from the validation date and time, subject to a valid reason being provided. After the 72-hour period, the e-Invoice can
no longer be cancelled, rejected, or amended. For any amendments or further assistance, please contact our support team at 03-9078 3030 within the 72-hour period.

7. Who is eligible to request an e-Invoice?
Only self-paying patients are eligible to request e-Invoices.
For panel patients, e-Invoices will only be issued for out-of-pocket payments (e.g., co-payment or items not covered by the panel)

8. Can a third-party payor (e.g., a company, parent, or legal guardian) request an eInvoice on behalf of the patient?
No. The e-Invoice will only be issued under the patient’s name, as the patient is the recipient of the dental treatment or service. Requests to issue the e-Invoice under a third party’s name are not permitted.

9. For dental treatment packages that are paid via installment plans, when will the
customer receive the e-Invoice?
The customer will receive the e-Invoice when the dental treatment or service is rendered, regardless of whether the payment is made in installments. The e-Invoice will be issued based on the actual services provided.

10. What should I do if I have other questions related to e-Invoice?
For further details and updates on e-Invoicing, please visit the official LHDN e-Invoice portal:
https://www.hasil.gov.my/en/e-invoice/

11. Who should I contact for clarification regarding e-Invoice?
For any inquiries or clarification related to e-Invoicing, please contact our support team:
03-9078 3030 or 012-414 0969.

1. Apakah itu e-Invois?
E-Invois ialah sistem invois digital yang dilaksanakan oleh Lembaga Hasil Dalam Negeri Malaysia (LHDN) untuk memperkemaskan proses pengeluaran invois oleh perniagaan. Ia menggantikan invois bercetak tradisional dengan invois elektronik yang dijana dalam format tertentu seperti XML atau JSON. Sistem ini bertujuan meningkatkan kecekapan, ketepatan, dan pematuhan terhadap peraturan cukai dengan membolehkan pengesahan dan penghantaran invois secara masa nyata terus kepada LHDN sebelum dihantar kepada pelanggan.

2. Mengapa e-Invois dilaksanakan?
Pelaksanaan e-Invois oleh LHDN bertujuan meningkatkan ketelusan, mengurangkan ketirisan cukai, dan memperbaiki kecekapan kutipan cukai. Dengan pendigitalan proses pengeluaran invois, LHDN dapat memantau transaksi dengan lebih baik, memastikan perniagaan mematuhi peraturan cukai dan semua jualan direkodkan dengan tepat.

3. Bilakah saya boleh memohon e-Invois?
Malaysia telah melaksanakan sistem e-Invois bermula 1 Ogos 2024. Cawangan Dental As-Salam yang disenaraikan di bawah akan mula melaksanakan e-Invois di bawah Fasa 5, berkuat kuasa mulai 1 Julai 2026. Pelanggan boleh memohon e-Invois dalam tempoh 72 jam dari tarikh lawatan/rawatan. Permohonan yang dibuat selepas tempoh tersebut tidak akan dapat diproses. Cawangan yang melaksanakan e-Invois mulai 1 Julai 2026:
• Dental As-Salam Bangi
• Dental As-Salam Semenyih

4. Bagaimanakah saya boleh memohon e-Invois?
Bagi pelanggan walk-in:
Anda boleh memohon e-Invois terus di kaunter pendaftaran atau pembayaran semasa lawatan anda. Kakitangan kami akan memproses dan menghantar permohonan e-Invois tersebut dengan segera. Maklumat tambahan mungkin diperlukan untuk tujuan penghantaran e-Invois, dan kakitangan kami akan membantu anda sekiranya
diperlukan.

5. Bagaimanakah saya akan menerima e-Invois yang telah disahkan?
E-Invois anda akan tersedia sebaik sahaja ia berjaya disahkan oleh LHDN. Anda boleh melihat e-Invois yang telah disahkan dengan mengimbas kod QR yang dicetak pada resit rasmi anda.

6. Bolehkah saya membatalkan e-Invois yang telah dipohon?Setelah permohonan e-Invois dihantar, ia akan diproses dan tidak boleh dibatalkan
secara terus. Sekiranya perlu, e-Invois yang telah disahkan boleh ditolak dalam tempoh 72 jam dari tarikh dan masa pengesahan, tertakluk kepada alasan yang munasabah. Selepas tempoh 72 jam, e-Invois tersebut tidak lagi boleh dibatalkan, ditolak atau dipinda. Bagi sebarang pindaan atau bantuan lanjut, sila hubungi pasukan sokongan kami di 03-9078 3030 dalam tempoh 72 jam tersebut.

7. Siapakah yang layak memohon e-Invois?
Hanya pesakit yang membuat bayaran sendiri layak untuk memohon e-Invois.
Bagi pesakit panel, e-Invois hanya akan dikeluarkan untuk bayaran sendiri (contohnya
bayaran bersama atau item yang tidak dilindungi panel).

8. Bolehkah pihak ketiga (contohnya syarikat, ibu bapa atau penjaga sah) memohon e-Invois bagi pihak pesakit?
Tidak. e-Invois hanya akan dikeluarkan atas nama pesakit kerana pesakit merupakan penerima rawatan atau perkhidmatan pergigian tersebut. Permohonan untuk
mengeluarkan e-Invois atas nama pihak ketiga adalah tidak dibenarkan.

9. Bagi pakej rawatan pergigian yang dibayar secara ansuran, bilakah pelanggan
akan menerima e-Invois?
Pelanggan akan menerima e-Invois apabila rawatan atau perkhidmatan pergigian diberikan, tanpa mengambil kira sama ada pembayaran dibuat secara ansuran. E-Invois akan dikeluarkan berdasarkan perkhidmatan sebenar yang telah diberikan kepada
pelanggan.

10. Apakah yang perlu saya lakukan sekiranya saya mempunyai soalan lain berkaitan
e-Invois?
Untuk maklumat lanjut dan kemas kini mengenai e-Invois, sila layari portal rasmi eInvois LHDN: https://www.hasil.gov.my/en/e-invoice/

11. Siapakah yang boleh saya hubungi untuk penjelasan lanjut berkaitan e-Invois?
Untuk sebarang pertanyaan atau penjelasan lanjut berkaitan e-Invois, sila hubungi pasukan sokongan kami: 03-9078 3030 atau 012-414 0969